Perception is all there is!" – Tom Peters, Best-Selling Authorġ2. "Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Williams, Author Wizard of Ads Trilogyġ1. "The first step in exceeding your customer's expectations is to know those expectations." – Roy H. Essentially, the mountain shrinks into a molehill." – Micah Solomon, Author of High-Tech, High-Touch Customer Serviceġ0. Just as the bambino who survived his tumble largely unscathed, a customer's perspective of the situation will wind up getting reset. Channel your inner Italian mother and shower your customers with attention and genuine concern when they come to you with an issue. "When a customer has a complaint, use the Italian Momma method: Think of your customer as the little bambino that took a spill on the sidewalk. "Although your customers won't love you if you give bad service, your competitors will." – Kate Zabriskie, Founder Business Training WorksĪlthough your customers won't love you if you give bad service, your competitors will.ĩ. You don't route your best friend's call to an automated system!" – Derek Sivers, Founder CD BabyĨ. We treated our customers like our best friends. No voice mail system no routing to different departments. "If anybody ever called our number, it would be picked up in less than two rings with a friendly voice answering, 'CD Baby.' From 7 am to 10 pm, there was always somebody to pick up a call in two rings. Yes, and that is also true if you are a housewife, architect or engineer." – Dale Carnegie, Best Selling Authorħ. "Dealing with people is probably the biggest problem you face, especially if you are in business. "Customers long to interact with - even relate to - employees who act like there is still a light on inside." – Chip Bell, Founder Chip Bell GroupĦ. I just won't come back." – Brown & Williamson Tobacco Adĥ. They, of course, believe WE are the problem." – UnknownĤ. "Deep down, we believe that the problem put simply, is THEM. "A smile is a curve that sets things straight." – Unknownģ. "It never ceases to amaze me that companies spend millions to attract new customers (people they don’t know) and spend next to nothing to keep the ones they’ve got! Seems to me the budgets should be reversed!." – Tom Peters, Speaker and AuthorĢ. Brighten up your day and entertain your team with these customer service quotes that are sure to make you laugh out loud.
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